What do I need to know about my Suwannee Hulaween wristbands?

Instead of traditional “tickets”, weekend passes to Suwannee Hulaween are in the form of an RFID wristband that you would wear as you enter the festival gates and throughout the day or days you attend the festival. Your RFID festival bracelet will be your “access” for the entire festival starting at 8:00AM on Friday, October 27th, 2017. We highly recommend that anyone needing advance customer service support arrive early!

I ordered my wristband early, when will I receive it?

The final day you can purchase your weekend wristbands online is September 24th to have them mailed to you. After this date, the order will default to a Will Call pickup at the box office.

I ordered my wristband late? Where do I pick it up?

In advance of the festival, the Box Office will be open starting on Sunday, October 22nd, 2017 for wristband purchases and pick up. Please note that arriving any earlier than 8:00AM on Friday, October 27th, 2017 will incur an additional charge. The Park offers early arrival for camping, however you must have a Thursday Pre-Party Ticket + Weekend Ticket to take advantage of this.

What if I plan to take advantage of Early Arrival and/or the Thursday Pre-Party?

Guests arriving to the site early and also guests joining us for the Thursday Pre-Party who have purchased tickets in advance will have a PDF ticket emailed to them. When you arrive at the gates, these tickets will be exchanged for a secondary “Early Arrival” wristband. This wristband will be in addition to your weekend wristband. If you have any questions, please email us at info@suwanneehulaween.com!

Box Office hours for 2017 will be listed shortly!

Early Box Office Hours

  • T/B/D

TIP: purchase your wristbands early to ensure admission and the best possible price, and avoid will call!

TIP: passes / wristbands purchased through any other websites or third party vendors (Stubhub, Craigslist, etc) will not be verified and may be counterfeit.

TIP: If you miss the deadline, next year don't wait for will call - order them early and they will be shipped to you!

I ordered my wristband early, when will I receive it?

The final day you can purchase your weekend wristbands online is September 24th to have them mailed to you. After this date, the order will default to a Will Call pickup at the box office.

Which Credential should I register?

Only register your Admissions Wristband (i.e. General Admission, Ultimate Incident VIP). By registering your wristband you will be eligible for updates and special offers during the festival!

How do I register my wristband?

Visit the Wristband Registration Page once it's available online.

Can I register multiple wristbands?

Only one (1) email address OR one (1) Facebook account can be attached to each wristband. You cannot register multiple wristbands with one (1) email address or one (1) Facebook account.

I lost my wristband, what should I do?

If you've lost your wristband, contact Gingerbread Shed at: 855-929-6336.

I lost my wristband and bought a replacement. Can I register my new wristband with the email originally used?

Yes, to do this please follow these steps:

  1. Go to the festival’s registration page.

  2. Login with the email used at the time of the first registration. Click “forgot password” and use the password sent via email to log back in.

If Facebook was used to register the first wristband, please log back in using the Facebook button.

  1. Once you’re in your account, click the “Trash Can” button to delete the old UID.

  2. Input the new UID and click “Update” to register your new wristband.

What's the best way to put on my wristband?

Whatever you do - don't put it on too tight. It's best to have someone help you put it on your wrist and be sure to stick your index finger between your wrist and the band before you pull it tight.

TIP: do not put your wristband on too tight!